Terms of Service

1. Acceptance of Terms

By accessing or using PropertyTaxHero ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

PropertyTaxHero provides general information, tools, and document generation services to assist homeowners with property tax appeals. The Service includes free assessment checks, paid appeal evidence packets, and informational guides.

3. Not Legal Advice

PropertyTaxHero does NOT provide legal advice. The information and documents provided by the Service are for informational and educational purposes only. Use of the Service does not create an attorney-client relationship. The Service does not recommend specific property valuations. You are responsible for all decisions regarding your property tax appeal, including whether to file, what value to request, and how to present your case.

4. User Responsibilities

You agree to:

• Provide accurate property information
• Verify all data and documents before submitting to any government agency
• File your own appeal and make your own decisions
• Comply with all applicable laws and regulations
• Not use the Service for any unlawful purpose

5. Payments and Refunds

The appeal evidence packet is a one-time purchase of $49. Payment is processed through Stripe. All sales are final. Because the Service provides digital information products that are delivered immediately, refunds are generally not available. If you experience a technical issue preventing delivery, contact us for assistance.

6. No Guarantee of Results

PropertyTaxHero does not guarantee any specific outcome from your property tax appeal. Success depends on many factors outside our control, including your local appraisal district's policies, market conditions, and the specific facts of your property. Any savings estimates provided are for informational purposes only.

7. Data Accuracy

While we strive to provide accurate comparable sales data and property information, we do not guarantee the accuracy, completeness, or timeliness of any data. Property data is sourced from public records and third-party providers. You should independently verify all information with your county assessor before filing an appeal.

8. Limitation of Liability

To the maximum extent permitted by law, PropertyTaxHero and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to lost savings, failed appeals, or inaccurate data. Our total liability shall not exceed the amount you paid for the Service.

9. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes by posting the updated terms on this page. Your continued use of the Service after changes constitutes acceptance.

10. Contact

For questions about these Terms, contact us at support@mypropertytaxhero.com.